Frequently Asked Questions

Loxxyn products are intended for adults aged 18 and over. By placing an order, you confirm that you meet the legal age requirement in your location.

We currently ship to addresses within the United States only.

Please contact support@loxxyn.com as soon as possible if you need to change or cancel an order. We will check whether the order can still be updated, but changes cannot be guaranteed once processing has begun.

Review the product description, functions, controls, dimensions, materials, and care information shown on each product page before ordering. Individual preferences vary, so consider the shape, size, features, and intended use that feel most suitable for you.

Orders are generally processed within 1–3 business days after payment has been confirmed.

Standard delivery generally takes 3–7 business days after the order has been processed. This estimate does not include the 1–3 business day processing period. Delivery times may be affected by carrier delays, weather, holidays, or address-related issues.

Standard shipping is $6.99. Orders of $69 or more qualify for free standard shipping.

Yes. Orders are shipped in discreet outer packaging designed not to reveal the intimate nature of the contents.

Once your order has shipped, tracking information will be sent to the email address used at checkout. Please allow some time for the carrier to update the tracking status after the shipping label has been created.

Eligible items may be returned within 30 days of delivery. Items must be unused, unworn, in their original condition, and returned with the original packaging and proof of purchase. All returns must be requested and approved before an item is sent back.

For hygiene reasons, intimate products that have been opened, used, or worn cannot be returned or exchanged unless they arrived damaged, defective, or incorrect. Please review the product description, dimensions, and specifications carefully before opening the packaging.

Please contact support@loxxyn.com within 7 days of delivery. Include your order number, the product name, a description of the issue, and clear photographs of the product and packaging so we can review your request.

Email support@loxxyn.com with your order number, the product you would like to return, and the reason for the request. Please do not send an item back before receiving return instructions from our support team. Items returned without prior approval may not be accepted.

Always follow the care instructions provided with the product. In general, clean the product surface before and after use with warm water and a suitable mild cleanser, then dry it completely before storage.

Do not fully submerge a product unless its product page or instruction manual clearly confirms that it is waterproof. Store the product clean and dry in a cool, private place away from direct sunlight, excessive heat, moisture, and sharp objects.

For order, delivery, return, or product questions, contact us at support@loxxyn.com. Please include your order number when contacting us about an existing purchase.