Refund policy

Returns & Refund Policy

We want you to feel confident and comfortable with every purchase from Loxxyn.

We offer a 30-day return period for eligible items. You may request a return within 30 days after receiving your order.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in the original packaging with all included accessories.
  • Proof of purchase is required.

For hygiene and safety reasons, opened, used, or worn intimate products cannot be returned or exchanged.

This includes intimate wellness products, personal care devices, and any item that has been opened from its original sealed packaging.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days after delivery.

We will review the issue and provide an appropriate solution.

 

Return Shipping Costs

If the return is caused by the consumer (for example, due to a change of mind, ordering the wrong item, or no longer wanting the product), the consumer is responsible for the return shipping costs. The specific shipping cost depends on the carrier chosen by the consumer.

If the return is due to our error, including receiving an incorrect, defective, or damaged item, Loxxyn will cover the reasonable return shipping costs. In such cases, the consumer is not required to pay the return shipping fee.

How to Request a Return

To start a return, please contact us at:

support@loxxyn.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos (if applicable)

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

Due to hygiene considerations, we do not offer direct exchanges for opened intimate products.

If you receive a defective or incorrect item, please contact our support team for assistance.