Shipping policy

Shipping Policy

Last updated: July 2026

At Loxxyn, we strive to process and deliver your order safely, discreetly, and efficiently.

We understand the importance of privacy when purchasing intimacy wellness products. All orders are shipped in discreet packaging without revealing product details on the outside of the package.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please ensure that your shipping information is accurate before completing your purchase.

Shipping Methods & Delivery Times

We currently ship orders to customers within the United States.

Order Processing Time:

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Time:

• Standard Shipping: 3–7 business days.

Estimated delivery times may vary depending on the destination, shipping carrier, weather conditions, customs processing, public holidays, or other unforeseen circumstances.

Estimated delivery times do not include order processing time.

Shipping Rates

Standard shipping rates are calculated based on your order and delivery location.

For orders within the United States:

  • Standard Shipping: $6.99
  • Free Discreet Shipping: Available on orders over $69

For Alaska, Hawaii, and certain remote areas:

  • Shipping fee: $12.99
  • Free shipping promotions do not apply to these locations.

Shipping costs will be displayed during checkout before payment confirmation.

Discreet Packaging

Your privacy matters to us.

All Loxxyn orders are shipped using discreet packaging designed to protect your privacy.

Package labels and external packaging will not display explicit product information.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

You may use the tracking information provided to monitor your shipment status.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Loxxyn is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the issue and provide assistance whenever possible.

Damaged or Incorrect Orders

Please inspect your package upon delivery.

If your order arrives damaged, defective, or contains incorrect items, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the damaged package or item
  • Any relevant details regarding the issue

Our team will review the situation and assist you with the next steps.

Contact Us

If you have any questions regarding your order or shipping policy, please contact us:

Email:
support@loxxyn.com

We aim to respond to all inquiries within 24–48 business hours.