Privacy policy
Privacy Policy
Last updated: July 2026
Loxxyn operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.
Loxxyn is operated by Guangzhou Yiyue Trading Co., Ltd., a company registered in China.
Loxxyn is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or make purchases from our store.
Loxxyn is powered by Shopify, which enables us to provide our online store services and process customer transactions.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact Information
Including:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
Payment Information
Including:
- Payment card information
- Transaction details
- Payment confirmation information
- Billing information
Payment information is processed securely through Shopify and our authorized payment providers.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved information
Order Information
Including:
- Products viewed
- Products added to cart
- Products purchased
- Order history
- Returns and exchanges
Communication Information
Including information you provide when contacting our customer support team.
Device and Usage Information
Including:
- IP address
- Browser type
- Device information
- Network information
- Website interaction data
- Cookies and similar technologies
Sources of Personal Information
We may collect personal information from:
Directly from you
Including when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to communications
Automatically through our Services
Including information collected through:
- Cookies
- Analytics tools
- Website technologies
Service Providers
Including third-party providers that support:
- Payment processing
- Shipping
- Analytics
- Customer support
- Website functionality
Third Parties
Including business partners or platforms that provide services related to our operations.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
Including:
- Processing and fulfilling orders
- Processing payments
- Managing customer accounts
- Arranging shipping
- Providing customer support
- Improving website experience
- Personalizing product recommendations
Marketing and Communications
We may use your information to:
- Send promotional emails
- Provide updates about products and services
- Improve marketing campaigns
You may unsubscribe from promotional communications at any time.
Security and Fraud Prevention
We use personal information to:
- Verify accounts
- Detect fraudulent activity
- Protect customers and our business
- Maintain website security
Legal Compliance
We may use personal information to:
- Comply with applicable laws
- Respond to legal requests
- Protect our rights and the rights of our customers
How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to trusted third parties for legitimate business purposes.
These parties may include:
Shopify and Service Providers
We may share information with Shopify and other service providers that help us operate our business, including:
- Payment processing
- Order fulfillment
- Shipping services
- Website hosting
- Analytics services
- Customer support tools
- Fraud prevention services
These providers only process your information as necessary to provide services to us.
Business and Marketing Partners
We may work with marketing and advertising partners to help improve our services and provide relevant information about our products.
These partners may process information according to their own privacy policies.
When Required by Law
We may disclose personal information when required to:
- Comply with legal obligations
- Respond to legal requests
- Protect our rights, customers, or business
- Prevent fraud or illegal activity
Relationship with Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information related to your access and use of our Services in order to provide and improve its platform.
Information submitted through our website may be shared with Shopify and other third-party providers involved in operating our store.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.
Cookies and Tracking Technologies
Loxxyn uses cookies and similar technologies to improve website functionality, analyze customer behavior, and provide a better shopping experience.
These technologies help us understand how visitors interact with our website and improve our services.
Cookies may be used to:
- Remember customer preferences
- Understand website usage
- Improve website performance
- Support marketing and advertising activities
You may manage cookie preferences through your browser settings.
Please note that disabling cookies may affect certain website features.
Third-Party Websites and Links
Our website may contain links to third-party websites, applications, or services.
Loxxyn is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party services you access.
Children's Privacy
Loxxyn products and services are intended for adults only.
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the legal age required in their jurisdiction.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Security and Retention of Information
We take reasonable measures to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
- Provide our services
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
Right to Access
You may request access to the personal information we hold about you.
Right to Correct
You may request correction of inaccurate personal information.
Right to Delete
You may request deletion of your personal information where applicable.
Right to Opt Out
You may have the right to opt out of certain marketing communications or targeted advertising activities.
To exercise these rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in our emails.
Please note that we may still send necessary service-related communications, including:
- Order confirmations
- Shipping updates
- Account notifications
- Customer service responses
International Transfers
Because we use Shopify and other service providers, your information may be transferred, stored, or processed in countries outside your country of residence.
We take reasonable steps to ensure that personal information is handled appropriately according to applicable privacy requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.
When changes are made, we will update the "Last updated" date at the top of this page.
Your continued use of our website after updates are posted means you accept the revised Privacy Policy.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Brand:
LoxxynCompany:
Guangzhou Yiyue Trading Co., Ltd.Email:
support@loxxyn.comBusiness Address:
Room 5557, 5/F, Building 3, No. 728 Kaichuang Avenue, Huangpu District
Guangzhou, Guangdong 510700
China